What information do you collect?
Information is collected from you when you place an order on the web site or when you contact us by email or telephone. When ordering or registering online, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. When ordering by email or telephone, we may ask you for some or all of this information too. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites.
The website uses a contact form to provide visitors a tool to get in touch with us and ask questions regarding our services. It requires the visitor’s name and email address. The email provided is not used for marketing purposes, only for correspondence.
On what basis do you collect this information?
Customer data is collected for these reasons:
– for the purpose of fulfilling an order or enquiry and for providing services that customers have requested.
– for traceability and in case we need to contact a customer regarding a product recall.
– to comply with legislation where we are required to keep records and invoices for 5 years for tax and accounting purposes.
How is the information used?
The information provided by you may be used in a number of ways, including:
– To allow us to better service you in responding to your customer service requests.
– To quickly process your transactions.
– To answer your questions or provide you with information you have requested.
– To process your order or manage your account.
– Passing on your address, email and/or telephone number to delivery companies.
– To keep track of sales and inquiries.
– To contact you for your views on our products and services.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
How do you protect my information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information online, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Does the website use “cookies”?
We contract with third-party service providers such as ‘Google Analytics’, offering statistical data services to better help us run our business by understanding our site visitors. These cookies collect IP addresses, operating system and browser information. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business. These third-party services have separate and independent privacy policies.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser’s (such as Internet Explorer, Google Chrome, Firefox, Safari, etc.) settings. Each browser is a little different, so look at your browser ‘Help’ menu to learn the correct way to modify your cookies. If you decide turn cookies off, you won’t have access to many features that make your site experience with us more efficient and some of our services will not function properly. However, you may still place orders over the telephone or by contacting us via email.
Do you disclose the information to outside parties?
We DO NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below:
Information is trusted to our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you (such us delivery companies), so long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
How can I unsubscribe, remove or modify information I have provided?
If you only shop with us by mail-order (email or telephone), please contact us so that we may amend your details manually. Other purchases made through the website do not require an online account.
What are my rights?
You may request details of the personal information that we hold about you. If you would like a copy of it, please write to us. We want to make sure that your personal information is accurate and up to date. Therefore, if you think any information we hold about you is incorrect or incomplete, please email or write to us as soon as possible so we can update our records.
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to [email protected]
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
How can I consent?