STOPAN
STOPAN

Terms and Conditions

This text will explain the terms and conditions when using the services provided.

Returns and exchanges

– If something happens to the package and it is not shipped to you, you should let us know and we will discuss how to resolve the problem.

– If you reconsidered your purchase you can send your item back at your expense and within 14 days of delivery. The item must not have any signs of use, then a refund can be issued. Shipping to sender is paid by the customer.

Payment

– Currently the shop can only accept payments via PayPal.

Shipping

– Shipping from Sofia, Bulgaria to the address you provide on Checkout

– The posting is made by registered priority mail, so you will receive a tracking number by which you can follow the route of your item.

Delivery:

Delivery time varies and there is a possibility for delay in customs. I can’t give you and exact time in which an item is shipped.
– Delivery time in Bulgaria is 1 to 3 working days
– Delivery time within the EU is between 5 and 14 working days, depending on the country.
– For everywhere else the time for shipping is between 14 and 24 working days.

Additional policies and FAQs

– Please consider that some irregularities in the structure of the journals are an inescapable part of the handmade craft.

– Please also visit our Privacy section.