This text will explain the terms and conditions when using the services provided.
Returns and exchanges
– If something happens to the package and it is not shipped to you, you should let us know and we will discuss how to resolve the problem.
– If you reconsidered your purchase you can send your item back at your expense and within 14 days of delivery. The item must not have any signs of use, then a refund can be issued. Shipping to sender is paid by the customer.
– Currently the shop can only accept payments via Bank Transfer, PayPal and Braintree.
– Shipping from Sofia or Pleven, Bulgaria to the address you provide on Checkout
– The posting is made by registered priority mail or DHL Express, so you will receive a tracking number by which you can follow the route of your item.
Delivery time varies and there is a possibility for delay in customs. I can’t give you and exact time in which an item is shipped.
– Delivery time in Bulgaria is 1 to 3 working days
– Delivery time within the EU is between 5 and 14 working days, depending on the country.
– For everywhere else the time for shipping is between 14 and 24 working days.
– DHL Express shipments are usually between 2-4 days worldwide.
Additional policies and FAQs
– Please consider that some irregularities in the structure of the journals are an inescapable part of the handmade craft.
– Please also visit our Privacy section.