STOPAN
STOPAN

Terms and Conditions

This text will explain the terms and conditions when using the services provided.

Returns and exchanges

– If something happens to the package and it is not shipped to you, you should let us know and we will discuss how to resolve the problem.

– If you reconsidered your purchase you can send your item back at your expense and within 14 days of delivery. The item must not have any signs of use, then a refund can be issued. Shipping to sender is paid by the customer.

Payment

– Currently the shop can only accept payments via PayPal.

Shipping

– Shipping from Sofia, Bulgaria to the address you provide on Checkout

– The posting is made by registered priority mail, so you will receive a tracking number by which you can follow the route of your item.

Delivery:

Delivery time varies and there is a possibility for delay in customs. I can’t give you and exact time in which an item is shipped.
– Delivery time in Bulgaria is 1 to 3 working days
– Delivery time within the EU is between 5 and 14 working days, depending on the country.
– For everywhere else the time for shipping is between 14 and 24 working days.

Additional policies and FAQs

– Please consider that some irregularities in the structure of the journals are an inescapable part of the handmade craft.

– Please also visit our Privacy section.

NOTICE: The PILLARS Collection is currently being prepared for an exhibition and will be available again for sale in the end of May 2019. Please, use the contact form for inquires and if you wish to reserve one of them for yourself. Dismiss